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Teams for
Excellence
(Estimated time as full workshop 2-3 Days)
Target Audience: All workers
involved in teams as members, leaders, facilitators and recorders; and also any
others who must support team efforts.
Introduction to Teams for Excellence
(Estimated Time: 2 - 4 hours)
- What is a team?
- What benefits do teams offer?
- When should teams be used?
- What makes a high-potential, high-energy team?
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Stages of Team Development
(Estimated Time: 2 - 3 hours)
- Gain acceptance
- Build trust
- Achieve cooperation
- Perform the task
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Roles of Team Participants
(Estimated Time: 2 - 3 hours)
- Team members
- Team leaders
- Facilitator
- Recorder
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Conducting a Meeting
(Estimated Time: 2 - 3 hours)
- Creating and following an agenda
- Stating the purpose and expected outcomes
- Assigning between-meeting responsibilities
- Evaluating meetings
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Types of Teams
(Estimated Time: 1 - 2 hours)
- Choosing the right team for the task
- Characteristics that define team types
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Technical Requirements of Teams
(Estimated Time: 3 - 6 hours)
- Identifying goals and tasks
- Identifying a results-oriented approach
- Problem solving methods
- Monitoring progress
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Decision Making
(Estimated Time: 1 - 2 hours)
- Pros and cons of several methods
- Decision by authority or by default
- Decision by consensus
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Interpersonal Skills
(Estimated Time: 2 - 5 hours)
- Importance of clear, open communication
- How to speak effectively
- How to practice good listening skills
- How to give and receive constructive feedback
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Handling Potential
Problems (Estimated Time: 2 - 3 hours)
- How to recognize and address problems
- How to address a team's lack of energy
- How to keep a team moving forward
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Conflict Management for Teams
(Estimated time as full workshop 1 Day)
Target Audience: All team
participants, in any type of organization.
Rethinking Conflict
(Estimated Time: 1 - 2 hours)
- Common misperceptions
- Positive side of conflict
- Benefits of managing conflict
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Types of Conflict
(Estimated Time: 1 - 2 hours)
- Definitions of and reasons for task-related,
relational, and mixed conflicts
- Why it's important to know how each type differs
- How to recognize a relational conflict
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Forces that influence
conflict (Estimated Time: 1 - 2 hours)
- Influences of power, face-saving and climate
- How to prevent influences from blocking successful
conflict management
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Conflict Management Styles
(Estimated Time: 1 - 2 hours)
- Descriptions, advantages, and disadvantages of 5
conflict management styles.
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Managing Conflict
(Estimated Time: 1 - 2 hours)
- Identifying and diagnosing a conflict situation
- Choosing an appropriate conflict management style
- Addressing the conflict
- Reaching common ground
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Strategies for Dealing
with Relational Conflict (Estimated Time: 1 - 2
hours)
- How to address a relational conflict
- How to deal with anger and face-saving
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Communication Skills (Estimated
Time: 1 - 2 hours)
- Role of communication in a conflict situation
- How we send and receive messages
- Practical guidelines on listening, responding, and
questioning
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Advance
Team Problem Solving (Not offered as full
workshop, only as facilitated modules)
Target Audience: All team members who are responsible for improving their
internal or external relationships.
Identifying Customer Needs
(Estimated Time: 4 - 8 hours)
- Build awareness of customer/ supplier relationship
- Set goals based on customer needs
- Session may be for a single team or multiple
cross-functional teams
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Process Mapping & Analysis (Estimated
Time: 2 - 4 hours)
- Document steps
- Isolate problem causes
- Identify non-value added work or delays
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Domain Analysis (Estimated
Time: 2 hours)
- Identify demands placed on team by others
- Develop plans for responding to demands
- Reduce demands or change response
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Self-Directed Teams (Estimated time as full
workshop 1/2 Day)
Target Audience: Any
employees who need initial or refresher training in the basics of self-directed
teams.
Definition of Self-Directed Teams
(Estimated Time: 1 hour)
- How self-directed teams differ from other teams
- Typical size
- Levels of responsibility and authority
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Why Organizations Have Established
Self-Directed Teams (Estimated Time: 1 hour)
- Benefits realized by organizations
- Benefits realized by individual team members
- Difficulties encountered by teams
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Self-Directed Teams' Responsibilities
(Estimated Time: 1 hour)
- Why responsibilities may vary from one team to
another
- How teams' responsibilities increase
- Work- or task-related responsibilities
- People-related responsibilities
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Typical Structures of Self-Directed
Teams (Estimated Time: 1 hour)
- Team leadership
- Key area representatives
- Team coordinators
- Team meetings
- Support services
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How Self-Directed Teams Evolved
(Estimated Time: 1 hour)
- Traditional employee-manager relationship
- Evolution of teams during the past several decades
- Where self-directed teams have been established
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How Self-Directed Teams are
Established in an Organization (Estimated Time: 1 hour)
- Role of steering committee
- Role of design team
- Factors that contribute to a team's success
- Factors that may lead to failure
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Development Pattern of Self-Directed
Teams (Estimated Time: 1hour)
- Four common stages
- Unique considerations of self-directed team
development
- Changes in a team's relationship with its (former)
super
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Achieving Excellence - Process Improvement Skills for Teams
(Estimated time as full workshop 1.5 Days)
Target Audience: All team
members who are responsible for improving their processes, particularly those in
service organizations, administrative and support functions and government
agencies.
| Achieving Excellence -
STRATEGY |
Overview of Process Improvement
(Estimated Time: 1 hour)
- Purpose, benefits and basic activities of process
improvement efforts
- Importance of clear communication and
documentation of the team's efforts
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Selection
(Estimated Time: 1 hour)
- Four-step procedure to select an appropriate
process improvement opportunity
- Functional vs. cross-functional processes
- Common errors during selection
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Definition
(Estimated Time: 1 hour)
- Definitions of process characteristics
- How to identify process work activities
- Purpose and symbols of flowcharts
- How to write a detailed problem statement
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Simplification
(Estimated Time: 1 hour)
- How to make immediate, temporary fixes to prevent
problems from reaching customers
- Definitions of customer value-added activities,
operational value-added activities, and non-value-added activities
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Measurement
(Estimated Time: 1 hour)
- Determining when, what and how to measure
- Process vs. output characteristics
- How to decide what type of data to collect
- Common data collection and analysis tools
- Assigning responsibilities, communicating efforts,
and documenting results
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Implementation and Improvement
(Estimated Time: 1 hour)
- Activities necessary for successful implementations
- Importance of ongoing improvement efforts
- Using benchmarking
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| Achieving Excellence - TOOLS
and TECHNIQUES |
Idea Generation
(Estimated Time: 1 hour)
- Brainstorming
- Nominal group technique
- Affinity diagrams
- Storyboards
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Idea Analysis
(Estimated Time: 1 hour)
- Cause-and-effect analysis
- Force field analysis
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Data Gathering
(Estimated Time: 1 hour)
- Sampling techniques
- Check sheets
- Frequency tables
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Data Analysis
(Estimated Time: 1 hour)
- Pareto diagrams
- Histograms
- Scatter diagrams
- Run charts
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Process Flow Analysis
(Estimated Time: 1 hour)
- Standard process flowcharts
- Deployment process flowcharts
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