Some
psychologists assert the impact of spoken communications made on others
depends 7% on what is said, 38% on how it is said, and 55% on body language.
Attentive listening in
order to understand others, before responding, is important to effective
communication between people.� Listen closely to the words that are spoken
as well as the emotion that the words or tone may convey.� Then to insure
that what was heard is what was meant, repeat what
was said or rephrase the statements by putting the perceived meaning into
similar words.� Be sure to acknowledge or reflect their feelings by
reflecting the original tone or stating the believed emotions surrounding
the other's statement.�
When writing
communications, use a good word processing application to construct and
format he material. This will allow for using grammar and spell checking to
verify correctness of language.� Be sure to proofread before sending it to
find potential misunderstandings of material and correct it to insure better
understanding by readers.� Consider reading the material aloud to see how it
might sound in someone else's mind when reading it.� In addition, if the
document is to be sent as an email, the text may be attached or copy/pasted
into the email body before sending.
When wanting to
demonstrate to a group how important words may be if the person talking and
the listener cannot see each other's body language, use a guessing game with
word cards or this purpose.� To prepare for the activity, create index cards
with words to describe on each one (Suggestions include� Apple, Book, Box,
Children, Flowers, Garbage, Grapes, Ice Cream, Pizza, Summer, Sunset,
Texas).� When ready, ask one person to take a card with one of the words on
it and give a verbal description of what is on the paper.��Tell them they
must concentrate on the careful choice of descriptive words relating to the
five senses (smell, touch, sight, sound).� They must avoid any non-verbal
signals, such as hand movements or body language other as much as possible.�
The others in the group must take turns guessing the word, within a
specified time limit, based only on the word clues given buy the cardholder.
"The
most important thing in communication is to hear what isn't being said."�
- Peter Drucker
.
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Problem Solving:
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For more information
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call Shirley at
214-457-5736.
�
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