Testimonials   Really nice <customer service> article, I used the tips and they work. Thanks again... - Call Center Rep   Thanks for posting this article. I found it very beneficial as it was easy to read and straight to the point. Often I find that when we try to do things better and this includes time management, we often seek for the most complicated systems because we feel that it might give us more value and direction. I have to say, the 5 simple things that you have suggested are practical and easy to adopt. I follow the same principles and I have found them to be very beneficial. I would like to use your article in my blog as my readers are interested in this sort of thing. - Blogger   Thank you so much for the <meeting> information it was really helpful - Reader   I was looking for some details on team development, and trust me this has been quite helpful. A whole lot of team leaders can achieve more with a knowledge of these tips. Most of us just run through practicals without adequate research. Thanks for the good work. Keep it up.- Blogger     Click here for more

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by Shirley Lee (a.k.a. Meeting Wizard)

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Communications and Presentations

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• 10 Points on Poor Podium Use by Presenters

  Summary:  Understanding the benefits and pitfalls of using a podium when presenting can be helpful to improve a presenter’s capabilities.  10 points for presenters to consider before their next presentation are enhanced with tips and alternatives.  Click title above to read full article.

• Dressing for Success in Business Interviews

  Summary:  Is dress still important to companies and why should an interviewee consider it key as well?  A few suggestions on how the interviewee can look serious and professional during the interview process are offered so they may be considered above others who might dress inappropriately. Click title above to read full article.

• Building Rapport with Co-workers

  Summary:  Since relationships are important in the business world, start with rapport among co-workers.   Rapport is built with open communication, positive attitude, and exploration.  Suggestions for relationships include personal and professional.   Click title above to read full article.

• 3 Steps to Becoming a Better Listener

  Summary:  Good communication is.  Listening skills are vital to communication, which is important both personally and professionally.  Three steps to active listening and detailed how-to are presented.   Click title above to read full article.

• Creating Presentations

  Summary: The four P’s of presentation steps can help with creating and delivering presentations.  The four P’s are:  Plan, Prepare, Practice, and Perform.  Plan and Prepare are the presentation creation steps.  Click title above to read full article.

• Delivering Presentations   

  Summary:  The four P’s of presentation steps can help with creating and delivering presentations.  The four P’s are:  Plan, Prepare, Practice, and Perform.  Practice and Perform are the presentation delivery steps.  Click title above to read full article.

• The 3 V's Of Communication Plus One

  Summary: Making sure the message is received in any communication is vital. To insure the message is received, use of the three V's of communication (visual, verbal, vocal) is emphasized along with the Value of the message to audience. Click title above to read full article.

• Professional PowerPoint Presentations with the Rules of Six and More

   Summary: PowerPoint is used e in business and other presentation venues, so rules need to be understood for slide design.  The Rules of Six for design and presentation time are standards.  Suggested tips for animation, graphics, and presentation are offered. Click title above to read full article.

• Will Your Business Benefit From a Blog?        

  Summary:  Blogging has evolved to a communication tool used by business to share information with employees or customers replacing newsletters.  Does your business need a blog?  Article contains questions to ask.  Click title above to read full article.

• Reduce Popular Business Communication Tool Use?       

  Summary:  Managers are looking for ways to reduce both meetings and emails in their companies. Is reduction the answer? Review data on communication tools of email and meetings to determine if tips are needed to better utilize the tools properly for business.  Click title above to read full article.

• Encouraging Email Etiquette - Do's and Don'ts        

  Summary:  Email communications are popular and people need tips to know how to best utilize the tool. Provided are thirteen Do's and Don'ts related to achieving more professional emails.  Click title above to read full article.

• Organize Email System for Better Time Management         

  Summary:  Understanding a few organization and time management tips and shortcuts can save some valuable time when working with email  Click title above to read full article.

• Get Emails Out Faster Using Group Names as Addresses         

  Summary:  Ever wished to send a single email to multiple people without having to enter all those email addresses?  Speed up the email sending process using group names in your email tool. Click title above to read full article.

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Leadership & Strategy

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• Leadership Style in a Coffee Cup       

  Summary: There are many models and studies on leadership style.  Three possible styles using gourmet coffee variations to portray leadership traits and levels of control are presented.  Many leaders will adapt to work situations by taping into different styles.  Click title above to read full article.

• Leading from a Different Cup        

  Summary: Knowing leadership styles is necessary to adapt to different business situations.  Styles used in different situations are presented using caffeine levels to compare to energy levels of leaders and their employees.  Hot and cold leaders are shown with the times when each style is best used.  Click title above to read full article.

• 10 Ways to Offer Better Customer Service  

  Summary:  During the goal and objective setting process, use the acronym SMART to develop a working plan.  SMART goals are a way to decide what to do and how to do it in a way that can easily be tracked.   Click title above to read full article.

• Designing a Process for Customer Service Issue Escalation  

  Summary:  Most companies offer customer service. The good companies have a process for escalating customer issues to help retain customers and they train their customer service staff in that process. Documenting a multi-level customer service escalation process is necessary to keeping business. Click title above to read full article.

• BB Chart: A Method for Targeting Benefits and Barriers in Business Opportunities   

  Summary:  Businesses are always looking for new opportunities to reduce costs or increase profits. A Benefits and Barriers (BB) chart can help business leaders identify opportunities to implement now, which to invest resources on researching actual potential, and which not to pursue. This should be a required leadership activity after doing a SWOT analysis and  before investing money in new ideas. Click title above to read full article.

• 12 Steps of Goal Setting as an Annual Business Strategic Process   

  Summary:  Goal setting provides a strategic direction and works as a guideline for performance.   Use the 12 steps of goal setting annually to plan a future for business.  Click title above to read full article.

• What are SMART goals?  

  Summary:  During the goal and objective setting process, use the acronym SMART to develop a working plan.  SMART goals are a way to decide what to do and how to do it in a way that can easily be tracked.   Click title above to read full article.

• Questions to Ask When Goal Setting  

  Summary:  Goal setting is a worthwhile business process when leaders work with their teams to agree upon goals that are achievable and challenging.  Presented are questions to use at the start of goal setting and to establish a plan for accomplishment.  Click title above to read full article.

• 10 Book Options to Use For Business Gifts   

  Summary:  Looking for the business gift that keeps giving? Consider a good book - presented are 10 possible titles. Click title above to read full article.

• Giving a Business Client a Gift Basket From the Company   

  Summary:  Finding a great gift idea for a client in appreciation of their business that is also unique is not always easy.   Consider gift baskets that can be purchased or designing a custom basket for holiday giving or just to say thanks.  Click title above to read full article.

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Social Networks and Media

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• 4 Ways to Use Twitter

  Summary:  Having heard of Twitter, people are wondering how it can be beneficial. Four ways that Twitter may be used are for research, targeting a message to groups of people, as a social network, or for business promotion. Click title above to read full article.

• Popular Shorten URL Tools to Utilize in Social Network Updates or Tweets

  Summary:  Short URLs are helpful for updates on social network sites like Facebook, LinkedIn, and Twitter because the users are given a small number of characters in which to provide these updates.  Explores five popular shorten URL tools that are available free on the internet. Click title above to read full article.

• 6 Basics of Tweet Etiquette on Twitter

  Summary:  Six tweet basics related to appreciation, grammar, and sharing of information to when recognizing others or communicating with followers on Twitter.  Topics covered include: RT and expressing gratitude, not being rude, 2 grammar rules, sharing quotes/links/other stuff, not sending spam, and processing DMs. Click title above to read full article.

• 10 Directories to Help With Following on Twitter and to Get Followers

  Summary:  Find people on Twitter if their name or account is known or if their Twitter profile which includes a title to look for.  For a more targeted approach to finding people on Twitter is directories that insure getting the best information from experts or the right potential audience.  Provided are 10 directory options.  Click title above to read full article.

• Badges, Buttons, and Widgets - Oh My! Methods to Link Twitter and Website

  Summary:  Short URLs are helpful for updates on social network sites like Facebook, LinkedIn, and Twitter because the users are given a small number of characters in which to provide these updates.  Explores five popular shorten URL tools that are available free on the internet.  Click title above to read full article.

   

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